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Needs Analysis
Pesto's pizza parlour is a relatively small and new business. They have a customer base of about 00 customers. Their current database system is old and out of date, and cannot cope with their expectations of expanding in the future. They have requested my assistance in designing a new system to correspond with their expectations of the business in the future. They want to expand the business so that they not only sell to people in the store but also provide the option of delivery if the customer wishes. In order for them to be able to deliver, I have decided that it will be easier for them to keep a database of their customers Names, Addresses and telephone numbers, than to write them down every time they receive an order. Not only are they looking at adding the delivery aspect to the business, but they are also thinking of expanding their menu to suit more customers and become more family friendly. All these aspects and all of the old options of the store will be easier to understand and follow if they are put into a database. The correct design of a quick and easy to use database will help the store in expanding and help them to run the business a lot easier.
See Appendix A for needs list of subsections.
Expected System benefits
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By installing a new system the store will be able to take orders from regular customers a lot faster as there will be no need for the shop assistant to take down the details of old customers time and time again. Instead all that will need to be done is for the shop assistant to request the customer's telephone number of where they would like to have their order delivered to. If they are a regular customer, all their details will already be registered on the database so there will be no need for the shop assistant to take down name and address. Hence the order will take half the time, freeing up the phone lines for more orders. However if they are a new customer the shop assistant will have to take all of their details. The benefit of this is that in the future that customer will be registered and his/her details will already be on the system. The second aspect is that if the shop wishes to expand in the delivery side of things, that means employing drivers and they will need to keep track of their drivers. Eg. How many delivery's they have done in the night, the amount of money that they should have on them from all the delivery's, where they have gone and how many delivery's they are doing. Along with all this information I would recommend that the company keep a database of all their employees who work for them, including their details of name, address, contact numbers, pay rate, age, tax file number, account numbers and position at the shop. Eg. Chef. An easy to use system will store all this data in one place and make acquiring it a lot easier for the managers of the store.
System Input and Output
The system will have an easy to use interface which will allow the user to initially enter the customer's phone number. If there is a match the system will be directed straight to the delivery or take away option. Once this has been chosen the menu will appear, the customer may select what he/she wants and the assistant will select it on screen. A total price will be calculated and the assistant can convey that to the customer. Once the order is complete an order slip will be printed, this can be handed to the Chef who will make the order, the next available driver will select the order number from a separate screen but linked system, and the that drivers details will be attached to that order.
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