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The most important decision when a team is assembled is what the goal of the team will be. It is imperative that the teams' goals are well defined (Tools for Teams pg ). Depending on the type of team sometimes the goal is given to them and sometimes the team chooses it themselves. In the case of a Self-Directing or Self-Governing the team chooses their own goal (Tools for Teams pg 17). This can be a time consuming process. If the team chooses a problem that is too broad in scope it can make it difficult for the team to handle, resulting in frustration and possible conflict (http//www.vta.spcomm.uiuc.edu/).
Later on in the process there is the possibility for the team to under or over analyze the problem. In the case of under analyzing the problem the team may jump to conclusions (http//www.vta.spcomm.uiuc.edu/). This maybe caused by a team that is being directed to resolve the problem quickly or if the team feels rushed. This problem is exacerbated by the fact that it usually is not detected until well after analyzing the problem, when the team is determining possible solutions. Over analyzing the problem can lead to paralysis and team frustration by endless data collection and debating. If the team lingers to long analyzing the problem it usually gets personal and when it does conflict will follow.
Member participation is also an important factor to reduce the potential for conflict. When making team decisions it may not be necessary that all members be present. However, if their expertise is required, or if they will be affected by the decision then they should be present. Leaving a team member out of an important discussion will build resentment (http//www.vta.spcomm.uiuc.edu/).
In some cases a team may spend a significant amount of time and energy on analyzing and identifying the problem that they just run out of steam. The team should have developed some guidelines to be used to develop the solution. During the discussion of a proposed solution and how to implement the solution members may feel that they have nothing left to give and simply choose to ignore or have lost focus on the guidelines. Member participation will drop or short cuts will be taken. By not keeping the guidelines or crteria in mind when discussing the proposed solution, and how to implement it the team will negate all the prior work they have done (http//www.vta.spcomm.uiuc.edu/).
Conflict can be productive
A team without conflict, in the end, may not have determined the best solution to the problem. The real problem occurs when the conflict gets personal, or when the team fails to manage the conflict. Conflict is just another obstacle, and by overcoming this obstacle the team grows stronger through teamwork, interpersonal skills, trust and innovation (Tools for Teams pg ). Also, the sense of accomplishment by overcoming such a large obstacle is a learning experience, brings the members closer, and can increase a team's morale (http//www.vta.spcomm.uiuc.edu/).
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